Terms & Conditions
Last Updated: 20 November 2024
1. Introduction
Welcome to Mail Response, an AI-driven email support solution designed to enhance customer service by automating email responses. By using our website and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree to these terms, please do not use our services.
2. Definitions
- "Service" refers to Mail Response, the AI-driven email support solution.
- "User," "You," or "Client" refers to the individual or entity using our Service.
- "We," "Us," or "Our" refers to the operators of Mail Response.
3. Service Description
Mail Response offers an intelligent email support engine that automates responses to customer inquiries. The Service integrates with your existing email and CRM systems, providing instant, accurate, and personalized replies to customer emails, with the goal of improving response times and overall support efficiency.
4. User Obligations
By using Mail Response, you agree to:
- Provide accurate and current information during registration.
- Maintain the security of your login credentials.
- Use the Service only for lawful purposes and in compliance with all applicable regulations.
- Not use the Service to send unsolicited or unauthorized messages (spam).
5. Data Protection & Privacy
We take data privacy seriously. Mail Response integrates with your email systems while prioritizing the security and confidentiality of customer information. For more details on how we handle data, please refer to our Privacy Policy.
6. Intellectual Property
All content and features available through Mail Response, including but not limited to software, designs, and trademarks, are the exclusive property of Mail Response and its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service. You may not copy, modify, or distribute any part of our Service without prior written consent.
7. Limitation of Liability
Mail Response is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, about the accuracy, reliability, or availability of the Service. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our Service.
8. Subscription & Payment Terms
- Users may be required to pay a subscription fee for continued access to Mail Response. All fees are non-refundable.
- We reserve the right to change our pricing at any time. Changes will be communicated to users in advance.
- In the event of non-payment, we may suspend or terminate your access to the Service.
9. Cancellation & Termination
You may cancel your subscription at any time by contacting our support team. Upon cancellation, you will continue to have access to the Service until the end of your current billing cycle. We reserve the right to terminate your access to the Service if you violate these Terms & Conditions.
10. Modifications to the Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review these terms regularly. Continued use of the Service after any changes constitutes acceptance of the revised Terms.
11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these terms shall be resolved in the courts of Swiss Law.
12. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us at info@mail-response.com .
13. Third-Party Integrations
Mail Response integrates with various third-party platforms (e.g., CRM systems, email services). We are not liable for any issues arising from these third-party services, including data breaches or downtime. It is the user's responsibility to review and comply with the terms of these third-party services.
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